RS Holdings Company and our family of brands, which include, but are not limited to Rubbas (collectively, "Rubbas") collect customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting any of our websites, or providing your information to us, you are accepting the practices described in this privacy policy.

Information We Collect About You
Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, sign in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, or join our social networking sites. We may also collect information from you in our stores or through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use our "recommend this product to a friend" functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Your friend's information is only used to send the forwarding email and is not saved in our customer or marketing databases.

Your Oklahoma Rights
Rubbas collects various types of personal information about you both online and offline, as described in this privacy policy. Under Oklahoma law, customers of Rubbas who are residents of Oklahoma may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

Rubbas Customer Relations
131 W Foley St., Suite 1411
Eufaula, OK 74432

Alternatively, you may send us an email at customerservice@rubbas.com with the words "Oklahoma Privacy Rights" in the subject line.

How We Use This Information
When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails. We also maintain a record of your purchases made on any of our websites and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better. When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails, postal mail from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated. In the unlikely event of a sale of some or all of our business, Rubbas may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

Marketing Email Communications
At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, sign in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion, or survey, you may automatically be added to our email list and receive marketing or promotional information from us. If you do not wish to receive Rubbas marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all Rubbas marketing emails, or you may email customer service at customerservice@rubbas.com with the following:

  • The phrase "no Rubbas email" in the subject line
  • Your name and email address
You can also contact us via postal mail regarding the above by writing to:

Rubbas Customer Relations
131 W Foley St., Suite 1411
Eufaula, OK 74432

Or you may contact us by phone at 918.617.6089, M-F 9AM-5PM CST. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.

Changing Address
If you want to change your postal or email address, please send an email to customerservice@rubbas.com with the following:

  • The phrase "address change" in the subject line
  • Your name, complete old postal or email address and the new address that you would like to change it to
You will receive an email confirmation that your request has been received and processed. You can also contact us via postal mail regarding the above by writing to:

Rubbas Customer Relations
131 W Foley St., Suite 1411
Eufaula, OK 74432

Or you may contact us by phone at 918.617.6089, M-F 9AM-5PM CST.

Your Online Account
When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address book, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "My Account" page. If you forget your password, a password reminder can be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address other than the one used to register. Your address book, located in the "My Account" page of each website, is your personal storage space. We do not use the information in your address book to send email promotions or catalogs by mail.

Links to Other Sites
To enhance your shopping experience, our websites may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. Rubbas has no responsibility for these linked websites, outside of our family of brands.

How we Work with Third Party Service Providers
Rubbas works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions. When Rubbas allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

Cookies
Cookies are small data files that are automatically stored on your computer when you visit our websites. Cookies are used to track the pages of the websites you've visited and do not retain any personally identifiable information such as your name, address or any financial information. We may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. By using our websites, you consent to our placement of cookies on your computer. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our websites.

Privacy of Young Children
Rubbas is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.

Security
The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Rubbas. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following: The "http" in the web address will be replaced by "https" Depending on the browser, you will see either a padlock or a solid key in the browser address bar. Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade from your browser software company's home page. While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

Accessing our Web Sites from Outside the United States
If you are visiting rubbas.com from a location outside of the United States, you will be connected through and to servers located within the United States. All online orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained on web servers and our internal systems located within the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy and pursuant to United States law.

Privacy Policy Updates
We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If we make a material change to our privacy policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding our privacy policy, please contact us:

  • By email:customerservice@rubbas.com

  • By phone:918.617.6089
    M-F 9AM-5PM CST

  • By fax:405.237.4577

  • By mail:Rubbas Customer Relations
    131 W Foley St., Suite 1411
    Eufaula, OK 74432